Customer Service

Warranty Information:

American Fire Glass guarantees all our Fire Glass and Ecoglass products with a Lifetime Manufacturer Warranty against all manufacturer defects. We guarantee all of our Vented Burners with a 5-year, hassle free, replacement warranty.

Please Note:

  • - A proof of purchase is necessary in order to receive warranty on all products.
  • - Only an exchange for exact product will be made after 30 days from date of purchase when submitting a warranty claim.

Returns and Exchanges:

All returns are subject to a 15% restocking fee on non-warrantable items returned. All returns and exchanges must be made within 30 days of the original purchase date.

Please Note:

  • - A purchase order number or sales order number must be provided with the return in order to receive credit.
  • - All credits are made via account credits to go towards future orders. No cash credits are issued.