Customer Service

Warranty Information:

American Fireglass guarantees all our Fireglass and Ecoglass products with a Lifetime Manufacturer Warranty against all manufacturer defects. American Fireglass guarantees all of our Vented Burners with a 5-Year, Hassle Free, Replacement Warranty.

* A proof of purchase is necessary in order to receive warranty on all products.
**Only an exchange for exact product will be made after 30 days from date of purchase when submitting a warranty claim.

Returns and Exchanges:

All returns are subject to a 25% restocking fee on non-warrantable items returned. All returns and exchanges must be made within 30 days of original purchase date.

*A purchase order number or sales order number must be provided with the return in order to receive credit.
*All credits are made via account credits to go towards future orders. No cash credits are issued.