American Fire Glass guarantees all our Fire Glass and Ecoglass products with a Lifetime Manufacturer Warranty against all manufacturer defects. We guarantee all of our Vented Burners with a 5-year, hassle free, replacement warranty.
- - A proof of purchase is necessary in order to receive warranty on all products.
- - Only an exchange for exact product will be made after 30 days from date of purchase when submitting a warranty claim.
Returns and Exchanges:
All returns are subject to a 25% restocking fee on non-warrantable items returned. All returns and exchanges must be made within 30 days of the original purchase date.
- - A purchase order number or sales order number must be provided with the return in order to receive credit.
- - All credits are made via account credits to go towards future orders. No cash credits are issued.