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FAQ


  • Fire Glass

  • How much Fire Glass do I need for my fire feature?

    Use our handy fire glass calculator to determine how much fire glass you or your clients will need for your fire feature.

  • What is the difference between 10 pound bags of fire glass and 10 pound jars of fire glass?

    The only difference is the packaging. The fire glass is the exact same. Jars are typically used to display in stores & bags are mostly used for shipping direct.

  • What types of fuel can be used with American Fire Glass?

    Fire glass can be used with natural gas or propane.

  • Can I use fire glass with my ceramic logs or lite stone balls?

    Do not place anything above the fire glass, that traps more heat, and the glass can fuse to itself.

  • Can I use recycled glass indoors?

    Recycled Fire Pit Glass is for outdoor use only.

  • What is the difference between Premium and Classic Fire Glass?

    Premium and Reflective are the same thing, it is made from colored glass with a mirrored finish on one side of each piece. Classic Fire Glass is colored glass without a mirrored finish.

  • Is the Luster Finish the same as the Premium Reflective?

    Luster is different than premium/reflective, the luster coating resembles oil on water.

  • What type of glass works best with propane?

    ¼” will work with propane, but we recommend larger sizes of fire glass due to propane being heavier than air and the larger pieces give the gas less resistance.

  • Why Wash/Rinse with 50/50 White Vinegar and Water?

    This will avoid water spots and helps to break down ‘soot’ residue.

  • Do I cover the burner with fire glass?

    YES, a burner should NEVER be used unless it is completely covered. A 1/4" diameter media base is strongly recommended to cover the burner before applying the final topping. The media should cover the burner by about 1/2" to 1" before the final topping is added. Our small lava rock works best. Operating a burner without proper coverage can cause warpage and possible permanent damage to the burner and burner pan. This will also void the warranty on the product.

  • Lava Rocks, Lite Stones & Balls

  • How much Lava Rock do I need for my fire feature?

    Use our handy lava rock calculator to determine how much lava rock you or your clients will need for your fire feature.

  • Can I use lava rock with fire glass?

    Yes! using small lava rock as a base layer is very cost effective. We recommend using small lava rock as a base to completely cover the burner and then adding 2" of fire glass depth on top of that.

  • How many lava rocks come in a 10 pound bag?

    All our 10 pound bags of lava rocks are based off of weight and not quantity of rocks. The number of rocks will very slightly from bag to bag.

  • How many tumbled lava stones come in a 10 pound bag?

    All our 10 pound bags of tumbled lava stones are based off of weight and not quantity of stones. The number of stones will very slightly from bag to bag.

  • What are your Lite Stones made of?

    Lite Stones and Lite Stone Balls are made of a lightweight ceramic fiber material.

  • What is the proper media base for lite stones and lite stone balls?

    Use small black lava rock as a base to properly insulate the burner. The stones/balls can be placed on top and rest in the flames like a decorative topping.  The firepit should be fully functional with just the lava rock.

  • Can I use all Medium or XXL Lava for my firepit?

    We recommend using a base layer of Small Black Lava to insulate the burner and then you can use the larger pieces as a decorative topping.

  • Which tab should I use in your calculator for Tumbled Lava Stone?

    Tumbled lava rocks have similar density to fire glass.

  • Do I cover the burner with fire glass?

    YES, a burner should NEVER be used unless it is completely covered. A 1/4" diameter media base is strongly recommended to cover the burner before applying the final topping. The media should cover the burner by about 1/2" to 1" before the final topping is added. Our small lava rock works best. Operating a burner without proper coverage can cause warpage and possible permanent damage to the burner and burner pan. This will also void the warranty on the product.

  • CSA Certified Burner Pan Kits

  • What does CSA stand for?

    CSA is Canadian Standards Association, the certification works for the US.

  • What features are different about these pans than the Spark Ignition?

    There is a safety shutoff valve, the gas will turn off if the flames are blown out. These also come with a beautiful rear flush mounted control panel.

  • Do I need to run power to this unit?

    No, the CSA pans are battery operated.

  • Are CSA pans for Natural Gas or Propane?

    The CSA pans come set-up for use with a 5-gal propane tank, comes with conversion kit to Natural Gas or Whole Home Propane.

  • Can I use this in a commercial application?

    These pans are commonly used in commercial applications, but we recommend working with a fire certified professional familiar with your local codes and requirements.

  • What gauge are your CSA burner pans?

    CSA burner pans are made of 18-gauge .304 stainless steel.

  • Electronic Ignition Kits

  • How do I control the unit?

    Hard wired SIT Systems can be run with a timer/switch/smart home.  Battery powered options have a 2hr timer switch.

  • Spark Ignition Kits

  • How do I mount the spark ignitor to the pan?

    The plate to mount the spark ignition is in a red bag attached to the packaging of the pan.

  • Do I need anything else with the Spark Ignition Kit?

    The Push Button Ignitor Mounting Plate to install next to the key valve is an optional finishing piece.

  • Why are the prongs sticking so far out of the fire glass?

    We recommend using 2-4” of fire glass over the burner, different applications use different depths. The leads can be trimmed to 1/8” over the glass and the tips need to be bent to within 1/8” of each other (use 2 pairs of pliers as not to break the lead off the base).

  • Match Light Kits

  • How do I turn on the gas?

    This kit includes one hose and one straight ball valve to turn on the gas, you must have access to the gas stub or additional parts.

  • Fire Pit Pans

  • What size should my cutout be for the drop-in pan?

    We add one inch to length and width or diameter so that the pan has room for expansion/contraction due to temperature change.

  • What’s the difference between linear and rectangular?

    Linear – Single Burner. Rectangular – H-Style Burner.

  • How wide is the flange?

    The flange is 1.25” all the way around. You can add 2.5” to the length, width, or diameter to get the outside flange to outside flame dimension.

  • What is the minimum venting for a firepit?

    36 Square inches is the minimum recommended venting for all firepits.

  • What gauge are your burner pans?

    Flat pans are 16 gauge .304 Stainless Steel and drop-in pans are 18 gauge .304 Stainless Steel.

  • How big of a burner can I run on a 5 gallon LP tank?

    You can run any burner up to 170,000 BTUs depending on the connector kit used.

  • Fire Pit Rings

  • How large of a ring should I get?

    Keep at least 3” from edges and make sure you have enough gas pressure and volume to support the ring.

  • What size Fire Pit Ring do I need?

    When sizing a burner, you will need to allow a minimum of 3" of space from the edges of the burner to the inside of the enclosure. This helps ensure that the flames don't damage the top of the enclosure.

  • H-Burners

  • How large of a burner can I use?

    Firepit: At least 3” from the inside walls of your fire feature. Fireplace: You want the H-Burner to fit in the middle of your fire box, at least 3” from edges/walls and reference any local codes for additional requirements. Most commonly the H-Burner should be narrower than the back wall of the fireplace.

  • Can I use this indoors?

    For use in outdoor fire pits or fully vented natural gas fireplaces that have a chimney and flue.

  • What size H-Burner do I need?

    When sizing a burner, you will need to allow a minimum of 3" of space from the edges of the burner to the inside of the enclosure. This helps ensure that the flames don't damage the top of the enclosure.

  • Flame Guards

  • Why do I see two different dimensions for the flame guard?

    The assembled dimensions are larger than the pan so that the flame guard rests on the tabletop and sits away from the flames.

  • What size flame guard do I need?

    You can look up our Flame Guard size chart here to determine the best size for your fire pit. We recommend having at least a 2.5” clearance on each side of the burner area of your fire pit, and that your flame guard be placed on the outside of your fire pit for optimal performance.

  • Do you make custom flame guards?

    Yes! We can make you a custom flame guard. To get a quote for yours, please email customerservice@americanfireglass.com or call 888-264-1017 and one of our representatives will gladly assist you.

  • Burner Covers

  • Does the lid fit over or inside of the flame guard?

    Burner covers sit outside of the drop-in pans and inside of the flame guard.

  • Fittings and Parts

  • What makes your quiet flex lines better than a regular gas line?

    Whistle free flex line has alternating corrugation to disrupt gas flow and prevent whistling.

  • What should my water column pressure be?

    For natural gas you will need 7" to 9" water column. For propane you will need 9" to 11" water column. Your contractor will have to ensure the gas line is sized correctly to deliver sufficient volume to your burner and get the maximum flame height.

  • Do I need vents in my fire pit?

    All natural gas and propane fire features require a minimum of 36 square inches of venting total. The vents would be on opposing sides of the enclosure.

  • How do I stop my burner from whistling?

    In most cases, whistling comes from improper connector sizing or unauthorized equipment use such as connectors purchased from local hardware stores. The connectors that we offer are designed to help eliminate whistling and are not available at the average hardware store.

  • Don't See Your Question Listed?

  • Don’t see your question listed?

    Please contact customerservice@americanfireglass.com or call 888-264-1017 and one of our representatives will gladly assist you.